Australian Consumer Law Information

1. Overview
This page provides general information for customers in Australia about key rights that apply when purchasing furniture through our website. It is intended to help consumers understand the protections available under Australian Consumer Law and how those rights operate alongside other site materials.

This information applies to purchases made for delivery within Australia.

2. Consumer Rights Under Australian Consumer Law
Australian Consumer Law provides consumers with automatic protections when purchasing goods. These protections apply regardless of any additional conditions set out elsewhere on the website and cannot be excluded or limited.

Consumers are entitled to expect that goods supplied meet certain basic standards and that remedies are available if those standards are not met.

3. Goods and Statutory Guarantees
Under Australian Consumer Law, goods must:

• Be of acceptable quality
• Be safe, durable and free from defects
• Be fit for their intended purpose
• Match their description

These statutory guarantees apply in addition to other site terms and are not affected by internal processes or service arrangements.

4. Remedies Available to Consumers
If a product does not meet the guarantees required under Australian Consumer Law, consumers may be entitled to remedies depending on the nature of the issue.

Remedies may include repair, replacement or refund, as required by law. The appropriate outcome depends on whether the issue is considered major or minor.

Our return, refund and order handling arrangements are designed to operate consistently with these legal rights and do not restrict access to remedies available under the law.

5. Relationship to Other Site Materials
This information applies alongside other pages covering orders, returns, cancellations, delivery and data handling practices.

Nothing contained elsewhere on the website reduces or overrides rights provided under Australian Consumer Law. Where there is any difference, statutory rights continue to apply.

6. Questions and Contact Details
If you have questions about your rights as a consumer or how they apply to a purchase, you may contact us during customer service hours.

Email: sales@nookuploft.com
Phone: +65 (869) 41398
Customer service hours: Monday to Friday, 09:00 to 17:00
Address: 6 JALAN AMPAS #14-03, SINGAPORE 329507, SINGAPORE