1. Overview and Scope
These Terms of Service govern access to and use of our website, as well as the purchase of furniture products for delivery within Australia. By browsing the site, placing an order or otherwise using the services provided, users agree to be bound by these terms.
These terms apply to all users who access the website, whether as a visitor or as a customer making a purchase.
2. User Responsibilities and Use of the Website
Users are responsible for providing accurate, complete and current information when placing orders or making enquiries. Any information submitted must not be misleading or unlawful.
Use of the website must be for lawful purposes only. We reserve the right to limit or restrict access where misuse, inaccurate information or unreasonable conduct is identified, to the extent permitted by law.
3. Service Scope and Limitations
We aim to provide access to the website and related services in a reliable manner. Availability may occasionally be affected by maintenance, system updates or factors beyond reasonable control.
Nothing in these terms guarantees uninterrupted access or error free operation, and reasonable service limitations may apply.
4. Product Information, Pricing and Availability
Product descriptions, images and specifications are provided to present items as accurately as reasonably possible. Minor variations in colour, texture or appearance may occur.
Prices are displayed on the website at the time of ordering. Inventory availability and pricing may be updated or adjusted where necessary, including in cases of error, supply changes or operational requirements.
5. Orders and Payment
Orders are placed through the website and are subject to acceptance after successful payment.
Payment is required at the time of placing an order. An order is not considered confirmed until payment has been processed and acknowledged. We reserve the right to decline or cancel an order where payment cannot be completed or where order details cannot be reasonably verified.
6. Delivery and Shipping
Delivery services are provided across Australia in accordance with the information set out on the Shipping page. This includes order processing timelines, estimated delivery periods and related conditions.
Details regarding delivery coverage, handling timeframes and transit expectations are outlined in the Shipping information available on the website.
7. Order Cancellation
Order cancellation is handled in line with the cancellation arrangements described on the Order Cancellation page.
In summary, orders may be cancelled within 48 hours of placement provided they have not yet been dispatched. Orders that have already been dispatched, or requests made after this period, are not eligible for cancellation and may instead be addressed after delivery.
8. Returns and Refunds
Returns and refunds are handled in accordance with the return and refund arrangements described on the Returns and Refunds page.
We offer returns and refunds within the stated timeframe and conditions. Exchanges are not offered. Refund processing timelines and eligibility requirements are outlined in the relevant section of the website and apply to all orders.
9. Personal Information and Data Handling
Personal information provided through use of the website is handled in accordance with our established data handling practices.
Information is collected and used for purposes such as order processing, delivery coordination, customer support and operational requirements, using lawful and reasonable methods consistent with applicable privacy and data protection requirements.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Australia.
Any disputes arising in connection with use of the website or the purchase of products will be handled in accordance with Australian law and applicable consumer protection requirements.
11. Contact Information
Questions regarding these terms or the use of the website may be directed to us during customer service hours.
Email: sales@nookuploft.com
Phone: +65 (869) 41398
Customer service hours: Monday to Friday, 09:00 to 17:00
Address: 6 JALAN AMPAS #14-03, SINGAPORE 329507, SINGAPORE
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