Website Privacy Policy

1. Policy Overview
This document applies to individuals who access, browse or use our website and related services, including customers who purchase furniture for delivery across Australia. It explains how personal information is collected, used, stored and protected, and reflects our commitment to lawful, fair and transparent data handling practices.

2. Scope of Application
These privacy terms apply to all interactions with our online services, including website visits, account creation, enquiries, orders, payments, delivery arrangements and customer support communications.

By using our services, you acknowledge that your personal information will be handled in accordance with these practices.

3. Information We Collect
We collect personal information through the following methods:

• Information you voluntarily provide, such as your name, contact details, billing and delivery information, and order related communications
• Information generated through your use of the website, including device data, browser type, usage patterns and interaction history
• Information collected through cookies and similar technologies used to support website functionality and user experience

We do not intentionally collect sensitive personal information unless required and permitted by law.

4. Cookies and Similar Technologies
Cookies and similar technologies are used to enable core website functions, analyse performance and improve usability.

Users are informed about the use of cookies and may manage or restrict cookie preferences through their browser settings. Limiting cookies may affect certain features or functionality of the website.

5. Use of Personal Information
Personal information is used only for legitimate and necessary purposes, including:

• Processing and fulfilling orders
• Managing payments, deliveries and returns
• Providing customer support and responding to enquiries
• Improving website performance, services and user experience
• Meeting legal, regulatory and compliance obligations

We do not sell personal information or use it for unrelated purposes.

6. Information Sharing and Disclosure
Personal information may be shared only where necessary and appropriate, including:

• With trusted service providers involved in payment processing, logistics, technology support or customer service
• Where disclosure is required or authorised by law, regulation or legal process
• To protect rights, property or safety where legally permitted

All third parties are required to handle information securely and only for authorised purposes.

7. Data Storage and Security
Personal information is stored using reasonable administrative, technical and physical safeguards designed to protect against loss, misuse, unauthorised access or disclosure.

Information is retained only for as long as necessary to fulfil its purpose or to comply with legal and regulatory requirements.

8. User Rights and Choices
Users have the right to:

• Request access to personal information held about them
• Request correction or update of inaccurate or incomplete information
• Request deletion of personal information, subject to legal and operational requirements
• Withdraw consent previously provided, where applicable

Requests relating to personal data may be submitted through our customer contact channels and will be handled within a reasonable timeframe.

9. Legal Basis for Processing
Personal information is processed based on lawful, fair and necessary grounds, including contractual necessity, legitimate business interests, legal obligations and user consent where required.

10. Contact Information
Questions or requests relating to privacy or personal information may be directed to us during customer service hours.

Email: sales@nookuploft.com
Phone: +65 (869) 41398
Customer service hours: Monday to Friday, 09:00 to 17:00
Address: 6 JALAN AMPAS #14-03, SINGAPORE 329507, SINGAPORE