1. Policy Overview
This Shipping Policy applies to orders placed through our website for furniture delivery across Australia. It outlines how orders are processed, shipped and delivered, and is intended to provide clear expectations regarding delivery timelines, responsibilities and customer support.
We aim to handle all shipments in a transparent and consistent manner, in line with Australian ecommerce practices.
2. Delivery Coverage
Our delivery services cover all locations within Australia. Orders placed for delivery outside Australia are not supported.
3. Shipping Fees
All orders are shipped free of charge. No additional delivery fees apply at checkout or after purchase.
4. Order Processing Time
Orders are processed for dispatch within 48 hours of being placed.
Orders submitted during business hours, Monday to Friday from 09:00 to 17:00, are processed on the same or next business day. Orders placed after 17:00, on weekends or on public holidays are processed on the next business day.
5. Dispatch Cut Off Time
The daily processing cut off time is 17:00. Orders received after this time are treated as having been placed on the following business day.
6. Shipping Method and Delivery Timeframes
Orders are delivered using third party logistics providers.
Once dispatched, delivery is generally expected within 7 to 10 days. Delivery times may vary depending on location, carrier capacity or external factors beyond our control.
If delivery extends beyond the expected timeframe, customers may contact us for assistance. Email is the preferred contact method, with phone support available as an alternative.
7. Taxes and Customs
All applicable taxes and duties are included in the product price.
Customs clearance is handled directly by our logistics partners. Customers are not required to pay additional taxes, duties or clearance related fees upon delivery.
8. Order Tracking
Tracking information is provided once an order has been dispatched. Customers may use the provided order details to monitor delivery progress through the carrier handling the shipment.
9. Delivery Issues and Responsibility
We take reasonable care to ensure products are delivered in good condition.
In the event of loss or damage during transit, customers should contact us promptly so the matter can be assessed and resolved in accordance with our returns and refunds terms.
Changes or cancellations to an order after dispatch may not be possible and are subject to carrier limitations.
Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete. Delays, losses or additional costs resulting from incorrect address details are the responsibility of the customer.
10. Contact Information
For questions or assistance related to shipping or delivery, please contact us during customer service hours.
Email: sales@nookuploft.com
Phone: +65 (869) 41398
Customer service hours: Monday to Friday, 09:00 to 17:00
Address: 6 JALAN AMPAS #14-03, SINGAPORE 329507, SINGAPORE
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